Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at wearlooq@gmail.com.

For all approved returns, customers are not required to send the item to a return address. We will arrange for a delivery driver to collect the item directly from the customer’s provided address.

Please note that a return pickup/delivery fee will apply and must be covered by the customer. The applicable fee will be communicated prior to arranging the collection.

If your return is accepted, we’ll provide you with instructions and arrange for a delivery driver to collect the item directly from your provided address. Please note that a return pickup fee will apply and must be covered by the customer.

Returns must be requested and approved before a pickup can be arranged. Items returned without prior authorization will not be accepted.

You can always contact us for any return question at wearlooq@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at alilamaa2016@gmail.com.

Due to the nature of our products, all purchases are considered final sale. We are unable to accept returns or provide refunds. However, in the rare case of a shipping error or if your order arrives damaged, we will send you a replacement immediately at no additional cost. We appreciate your understanding and support for our brand.